If reports are missing, either the network location for the reports is unavailable, or the computer doesn't have the report files. Follow these steps to check:
Click System, then click User Defaults.
Click your user, then click **Settings**.
Note down the Crystal Reportspath.
If the Crystal Reports path is empty, the report files aren't on your computer. Get them from a working computer — the files should be at C:\Program Files (x86)\Access Applications\Service Manager\Service Reports. Your IT team can copy these across. If there is a path in the Crystal Reports field, copy it and paste it into the Windows Explorer address bar. Sign in with your Windows login details if prompted. If the path takes a long time to load and shows an error, share the path with your IT team so they can investigate the connection.