This error has three common causes:
The mobile account hasn't been set up for the engineer.
The username is misspelt either on the server or on the device.
The password entered is incorrect.
Only users with access to **SME Mobile Administrator** can make the following changes. If you don't have this access, contact your IT team.
Open Administratorfrom your list of Access applications, it will be the grey icon with tools.
Sign in with an account with Masterpermissions, such as SA.
Click Users.
Double-click the user from the list, if they exist.
Enter the correct username and password.
Click Save.
Pass the details along to the engineer to get them signed in.
Create a new user
On the System tab, click Users.
Click New User.
Type the user details.
User ID: A unique ID for the user. This could be the Engineer Code or the User ID from Service Manager.
User Name: The User’s email address.
Password: A password for the user to connect with.
**Profile:** The profile for the user.
**Enabled:** Select this if the user is enabled.
**Administrator:** Select this if the user is to be an administrator.
On the Linked Users tab, click Insert.
Add the Linked User:
AMS Database: The database to link the user to.
**User Type:** Select whether the user is an engineer or a user.
**User ID:** The user ID to link the account to.
Add additional Linked Users as required.
Click Save.
Click Save and Close. The user should now be able to log in to the chosen databases via Service Manager Mobile.