This error appears when no engineer profile is mapped to the user profile. Follow these steps to set up the mapping.
Log in to Service Manager with a Master account.
Click the Workshop tab, then click Engineers in the Records group.
Use the search on the Code field to check whether an engineer profile exists for the user. If one does not exist, create one.
Click the System tab, then click User Defaults in the Security group.
Find the engineer in the Service Manager Users list and click to select them.
Click Settings.
In User Options, use the search on the Users Engineer Code field to select the corresponding engineer code for the user.
Click OK to save.